25 07, 2017

Interview: Healthcare Trends with Ellen Bailey

2017-07-25T13:33:03-04:00 July 25th, 2017|Healthcare|0 Comments

In this blog post, we sat down with MCG's Ellen Bailey, Managing Director and Healthcare Leader to get an inside scoop into Healthcare today. During this interview, Ms. Bailey walks through trends and impacts that are shaking up the Healthcare world today from three perspectives, the Providers, the Patients, and the Insurance Corporations. [...]

12 07, 2017

Are Your Customers on the “Happy Path” or the “Unhappy Path?”

2017-07-12T14:11:08-04:00 July 12th, 2017|Customer Experience|0 Comments

Customers are not always right…we misinterpret prices, we rarely take the time to read terms and conditions and we are fast to blast on social media when things don’t go our way. We have high expectations and demands...we are picky…OK, I am picky. In today’s digital age, customers are just a click away from [...]