Customer 360 Development for Shipping Giant

2017-12-21T11:18:31+00:00

Challenge One of the world’s largest transportation and logistics companies lacked a integrated information platform required to successfully implement a customer centric strategy. In order to implement such a strategy, the client had to overcome the following challenges: Increasing commoditization of the shipping industry Client needs to differentiate on customer service and [...]

Healthcare System Revenue Cycle and Patient Management Unification

2017-11-16T09:47:50+00:00

Challenges MCG’s client, one of the nation’s leading health care systems, providing high-quality, patient-centered medical care at 14 hospitals with over 2000 physicians. Was looking to create a patient-centric platform that allowed for information sharing and cooperation across the various practices within the system to optimize the overall patient experience. Solution Leveraging [...]

Integrated Payment Services Organization

2017-11-16T09:20:04+00:00

Challenge​ An industry leading financial services (FS) payment processer recognized that the traditional acquirer model (the direct acquirer-merchant relationship) is being intermediated by a number of competing forces, namely Business Solution Providers (BSP’s), Payment Hubs and eCommerce Solution Providers – gateways, shopping carts and website enablers.  This FS understood that over 30% [...]