Portfolio 2017-10-04T14:28:14-04:00

Our Portfolio


Global eCommerce Strategy for Carpet Manufacturer

Challenge As the world’s largest manufacturer of modular carpeting, our client sought to take control of their eCommerce framework to achieve greater degrees of performance and efficiency. The company solicited MCG’s expertise to create a eCommerce strategy with supporting process management systems to optimize and align B2B and B2C eCommerce across the [...]


Customer 360 Development for Shipping Giant

Challenge One of the world’s largest transportation and logistics companies lacked a integrated information platform required to successfully implement a customer centric strategy. In order to implement such a strategy, the client had to overcome the following challenges: Increasing commoditization of the shipping industry Client needs to differentiate on customer service and [...]


Reducing Customer Churn for Telecom Provider

Challenge The client tasked MCG with increasing customer loyalty and reducing churn, which was eroding their profitability. ​ Solution​ MCG developed a predictive model to identify the residential customers most likely to churn and the product offerings customers were most likely to add or drop. The extended model incorporated both external census block [...]


New Product and Business Unit Launch Support

Challenge Our client, a leading Automotive Reseller had developed a product concept to be the one-stop shop for dealers to acquire front-line ready vehicles without the risk and cost of purchasing at auction. This enabled dealerships to focus on the retail sales experience while it provided a la carte acquisition, reconditioning, transportation [...]


Agriculture Tracking System

Challenge A member of the Fortune 100 and one of the largest manufacturers of agricultural machinery in the world sought to add value to its business and complement its existing product fleet by developing a source-to-sink agricultural tracking system. ​ Solution​ MCG worked with the client’s precision positioning systems division to define and [...]


Regulatory Reporting Data Sourcing Desgin

Challenge A fortune 500 financial services company Regulatory Reporting Processes was manually intensive for both Corporate Regulatory Reporting and the Business Groups. The most difficult, inefficient reports are the non-financial statement reports which cannot use the general ledger as a basis for reporting. Data submitted for reports that require transactional level detail are [...]


Digital Customer Experience for Big Box Retail

Challenge A big box retailer wanted to enhance the digital experience it offered its consumer and professional customers, who increasingly used mobile devices to interact with the company. The key to achieving this goal was understanding the retailer’s customer experience “ecosystem”, the complex set of relationships among a company’s employees, partners, and [...]


Mining Transaction-Level Data

Challenge The client faced a significant competitive threat in the broadcast video market.  It was critical to understand which types of digital and analog video customers were most likely to switch their subscriptions to the competitor’s offering. The client needed to:​ assess the vulnerability and churn potential of its video service customers​ [...]


Global Expansion of M&A Integration and Governance Model

Challenges With Midtown support, a large global insurance company had developed best practices for M&A integration within one of four segments of its business, but had not deployed globally across the enterprise​ Degree of governance maturity differed greatly across businesses, ranging from well controlled to none​ Length of time to integrate varied [...]


Integration of Complimentary Line of Business

Challenge A global insurer wanted to expand offerings to its multi-family housing segment: ​ Provided insurance products for large multi-family housing clients, but wanted to expand services available to existing client base​ Decided to acquire collections business supporting the same industry​ Significant regulatory deficiencies, at target company, created risk for acquiring parent​ ​Solution​ [...]