Filling Gaps in Value Chain Through Acquisition 2017-11-16T09:28:49+00:00

Project Description


A large global insurer devised a strategy to expand services to its large banking clients, acquiring smaller companies to fill gaps in the mortgage services value chain: 

  • Following troubled first integration, company made three additional acquisitions to complete first phase of expansion strategy​
  • Multiple business units were targeted for overlapping integration during 3 year period​
  • Governance existed at senior levels, but was not scalable across multiple acquisitions​
  • No Integration Playbook existed to provide a repeatable processes​
  • Employees were stretched thin and had little experience with M&A acquisitions


MCG worked in partnership to deliver the following solutions across all business units:

  • Managed Integration Management Office (IMO) providing Program Management,  Governance and Change Management to meet integration objectives across levels​
  • Created detailed Integration Playbook based on M&A best practices​
  • Created Integration Roadmap across 8 functional teams, identifying key dependencies​
  • Tracked risks/issues, ensuring effective mitigation strategies were created and executed​
  • Built online collaboration tools to provide scalable, repeatable processes​
  • Provided coaching and basic training for employees lacking  prior M&A experience

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Business Value

  • Allowed business leaders to focus on growing top line by assuming responsibilities for day-to-day integration planning, execution and reporting​
  • Integrated brands and sales teams to facilitate early cross-selling of services​
  • Integrated back office functions (people, process and systems) to realize deal synergies​
  • Met all regulatory and compliance needs of acquiring and acquired companies, reducing financial and reputational risk to parent

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