About Craig Sobol

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So far Craig Sobol has created 1 blog entries.
12 07, 2017

Are Your Customers on the “Happy Path” or the “Unhappy Path?”

2017-07-12T14:11:08-04:00 July 12th, 2017|Customer Experience|0 Comments

Customers are not always right…we misinterpret prices, we rarely take the time to read terms and conditions and we are fast to blast on social media when things don’t go our way. We have high expectations and demands...we are picky…OK, I am picky. In today’s digital age, customers are just a click away from [...]